The Case for White Glove IT Support & Service for Law Firm Technology
Few businesses escaped 2020 without disruption and the legal industry was no exception.
With remotely working lawyers suddenly not having immediate assistance from their administrative teams, the right technology and a reliable partner for ensuring its upkeep became critical to maintaining business and client continuity.
From billing and collections to case and document management, to Zoom recruiting and onboarding, layered on top of the need for excellent client communication tools, the business of law has come to depend on its technology in ways that are likely to continue long after everyone is free to return to the office.
And while law firms shared many of the same challenges as every other business in 2020, their day-to-day technology needs are highly specialized and the problems that can arise from disruptions to service or cybersecurity threats can look very different.
Make Every Hour Count with an Experienced Law Firm IT Provider
The choice of an IT partner for your law firm is as important as your choice of the right technology. That’s part of the reason we count so many law firms among our clients.
At GO Technology Group, deep experience in working with law firms makes us the right partner for ensuring that you get the white glove service you need, with managed IT services, consulting and problem solving that is never more than a phone call away.
With a 15-minute response time, the GO Technology team is always available to troubleshoot, educate or assess threats to your system.
Our services start with a customized assessment of your IT infrastructure that identifies the right technology, support and training resources to ensure your partners and associates can work the way they need to without technology disruption. We will also develop a backup plan for the ongoing protection of your firm against cybercriminals, ransomware attacks and loss of data based on your risk tolerance. It’s a holistic approach that includes management of your other third-party tech vendors and regular re-assessment to ensure that your system is keeping up with the demands of your business.
How GO Technology Serves Law Firms
Don’t trust your IT managed services to a cookie cutter provider. GO Technology keeps you covered with deep legal tech expertise, customized technology and the first-rate customer service you need to put your IT challenges to rest. Our law firm clients enjoy:
- Unmatched speed to response with 15-minute support time, and 95% of issues resolved within an hour
- Microsoft 365 and email administration
- Active monitoring of client applications
- Redundant back-ups and ransomware protection
- Cost-effective managed services
- Transparent billing and accessibility
- Technology training
- Oversight of copier dealer and managed print services provider (MPS) relationships and investments
- Implementation and oversight of cost-effective voice over IP (VOIP) phone service
How to Get Started
If your law firm is in need of reliable, white glove, managed IT services, get started with a GO Technology Group technology landscape assessment. We will assess your situation and needs, plan your technology improvements, implement the plan, and provide the support you need to get back to focusing on your clients.